Refund policy

Like a true sample sale, we do not offer refunds or exchanges. All sales are deemed final.

All issues must be reported and returned to us within 48 hours of receiving the item to be considered for a replacement.

You can always contact us for any questions you may have at customerservice@miamisample.com

Damages and issues

Please note that sample sale items may have minor imperfections since these typically include excess stock, discontinued products, or samples that may not meet full retail standards. Slight flaws such as stitching issues, minor discoloration, small marks, or missing parts can sometimes be expected, which is why they are offered at significant discounts. Still, all items are functional and wearable.

We do make exceptions for rare cases involving major damages. While we carefully inspect items before shipping, some issues may occasionally be missed. If you received an item with a major defect, please email us with a photo of the item and your order number within 48 hours of delivery. We can then arrange a 1:1 exchange (when possible) or a refund to your original form of payment. Requests beyond 48 hours can no longer be accommodated.

Please note that all sample sale purchases are final, and we cannot address minor imperfections due to the nature of these items.

IMPORTANT NOTE: Requests beyond 48 hours can no longer be accommodated. Returns must be be in new, unworn condition, including all their original tags, packaging, and authenticity certificates specially for Fashion Items. Any items returned without their original documentation and packaging will not be qualified and/or sufficient for a full refund.

Exchanges

We're sorry but that is a no go. We are a SAMPLE SALE website. Therefore, we operate like one. All items on our website are final sale. 

We’re also unable to accept returns or issue refunds for fit-related concerns.

Fit shots or model photos typically offer a clearer visual reference, but even then, fit may differ from person to person.

All items purchased are final sale; no exchanges, returns, or refunds.