All issues must be reported and returned to us within 48 hours of receiving the item to be considered for a replacement.

Can I return?

We're sorry but that is a no go. We are a SAMPLE SALE website. Therefore, we operate like one. All items on our website are final sale. 

Can I exchange (size, color, style)?

Unfortunately, no. You get what you get and don't get upset!

All items purchased are final sale; no exchanges, returns, or refunds.

What if my item comes damaged or with missing parts?

Please note that sample sale items may have minor imperfections since these typically include excess stock, discontinued products, or samples that may not meet full retail standards. Slight flaws such as stitching issues, minor discoloration, small marks, or missing parts can sometimes be expected, which is why they are offered at significant discounts. Still, all items are functional and wearable.

We do make exceptions for rare cases involving major damages. While we carefully inspect items before shipping, some issues may occasionally be missed. If you received an item with a major defect, please email us with a photo of the item and your order number within 48 hours of delivery. We can then arrange a 1:1 exchange (when possible) or a refund to your original form of payment. Requests beyond 48 hours can no longer be accommodated.

Please note that all sample sale purchases are final, and we cannot address minor imperfections due to the nature of these items.

IMPORTANT NOTE: Requests beyond 48 hours can no longer be accommodated. Returns must be be in new, unworn condition, including all their original tags, packaging, and authenticity certificates specially for Fashion Items. Any items returned without their original documentation and packaging will not be qualified and/or sufficient for a full refund.

I received an incorrect item, what do I do?   

Email us with the order number and image of the items you received together with the Product Barcodes which can be found on both the hanging tags and the outer packaging. We will coordinate with the brand to replace or refund the item after reviewing your order.

The incorrect item  must still be returned, Miami Sample or the brand (depending on who shipped the order) can provide the return label so you wont be charged with the return shipping.

IMPORTANT  NOTE: Returns must be be in new, unworn condition, including all their original tags, packaging, and authenticity certificates specially for Fashion Items. Any items returned without their original documentation and packaging will not be qualified and/or sufficient for a full refund.